Royal Marketing

Royal Satisfaction Money-Back Guarantee

Love it, or get your investment back.

Trying a new marketing company is a big decision. We take the risk off your shoulders: if you're not happy in your first 30 days, or with your website design before we build it, you get your money back.

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What's covered

Love it or get your money back

First month of marketing

Not satisfied in your first 30 days of monthly marketing services? Get 100% of your first month's management fee back.

Website design approval

Don't love your website design after two rounds of revisions? Get your full website deposit back before development begins.

No hoops, no hassle

One written request. No long forms, no arguments. We'll ask what went wrong so we can learn from it.

How it works

Simple, in writing, no surprises

01

Start

Begin monthly services or your website project.

02

Tell us

Not happy? Email us within the guarantee window.

03

We review

We confirm the details within one business day.

04

Refund

Your money is returned within 10 business days.

The fine print, in plain English

Royal Satisfaction Money-Back Guarantee Terms

Last updated November 10, 2026 · Provided by Royal Marketing · Part of our Terms & Conditions

Monthly marketing services

  • Applies to your first 30 days of monthly marketing services with Royal Marketing.
  • Request your refund in writing within 30 days of your service start date.
  • We refund 100% of your first month's management fee.
  • Setup fees are refunded for any setup work not yet delivered at the time of your request.

Website design approval

  • Applies to new website projects before development begins.
  • You receive up to two rounds of design revisions.
  • If you still don't love the design, tell us in writing before you approve it and we refund your full website deposit.
  • Once you approve the design and development begins, website payments are covered by the On-Time Launch Guarantee instead.

What is not refundable

  • Advertising spend paid to Google, Meta or other platforms. That money goes to the platform, not to us.
  • Third-party costs paid on your behalf, such as domains, software subscriptions, stock photos, printing or paid tools.
  • Fees for months after your first 30 days. You can still cancel anytime under the No Long-Term Contract Guarantee.

Conditions

  • Your account must be in good standing, with invoices paid when due.
  • You gave us the access, information and approvals we asked for in a reasonable time.
  • Available once per client, for new clients only.
  • Refunds never exceed the amount you paid to Royal Marketing for the covered service.
  • If you've filed a chargeback or payment dispute for the same charge, the guarantee doesn't apply.

How refunds are paid

Approved refunds are returned to your original payment method within 10 business days. When a refund is issued, your monthly services end and we hand over everything you own under the You Own Everything Guarantee.

How to make a claim

Email info@royalmarketingpros.com with your name, business name and which guarantee applies. We reply within one business day. Claims must be made within the time limits shown above.

Questions & answers

Money-Back Guarantee FAQ

Is Royal Marketing's money-back guarantee available to every client?

The Royal Satisfaction Money-Back Guarantee is available once to each new client. It covers your first 30 days of monthly marketing and your website design before development begins, as long as your account is in good standing.

Is ad spend refundable under the money-back guarantee?

No. Ad spend is paid directly to platforms like Google and Meta, so it can't be refunded by Royal Marketing. Third-party costs such as domains, software and stock photos are also not refundable.

How long do refunds take?

Approved refunds are returned to your original payment method within 10 business days of approval.

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