On-Time Launch Guarantee
Your website launches on time, or you get money back.
We agree on your launch date in writing before we start. If we miss it because of us, you get credits. If we're more than 30 days late, you can walk away with a full refund.
What's covered
Your launch date, guaranteed
Launch date in writing
Your launch date is set in writing before your build begins.
Credits if we're late
10% of your build fee back for each full week we're late, up to 30%.
Full refund option
More than 30 days late because of us? Cancel and get every website payment back.
How it works
Simple, in writing, no surprises
Plan
We agree on scope and a launch date in writing.
Build
We keep you updated every step of the way.
Launch
Your site goes live on the agreed date.
Or we pay
Late because of us? Credits or a full refund.
The fine print, in plain English
On-Time Launch Guarantee Terms
Last updated November 10, 2026 · Provided by Royal Marketing · Part of our Terms & Conditions
Late launch credits
- If we miss your written launch date for reasons within our control, we credit 10% of your website build fee for each full week we're late, up to a maximum of 30%.
- Credits are applied to your next invoice or refunded to your original payment method if no invoice is due.
Full refund for long delays
- If launch is more than 30 days late for reasons within our control, you may cancel the project in writing.
- We refund 100% of the website payments you've made, and we hand over all work completed so far.
What moves the launch date
- Waiting on your content, photos, approvals, feedback or account access. The date moves day for day.
- Changes you request to the agreed scope, pages or features.
- Events beyond our reasonable control, such as outages at a hosting or platform provider.
Conditions
- Your account must be in good standing, with project payments made on schedule.
- The guarantee applies to the launch date in your signed project agreement.
How to make a claim
Email info@royalmarketingpros.com with your name, business name and which guarantee applies. We reply within one business day. Claims must be made within the time limits shown above.
Questions & answers
On-Time Launch FAQ
What happens if my website launches late?
If Royal Marketing misses your written launch date for reasons within our control, you get a credit of 10% of your website build fee for each full week we're late, up to 30%. If we're more than 30 days late, you can cancel and get a full refund of your website payments.
What kinds of delays don't count against the launch guarantee?
Delays waiting on your content, photos, approvals, feedback or account access move the launch date day for day. So do changes to the agreed scope and events beyond our reasonable control.
When is my launch date set?
Your launch date is agreed in writing in your project agreement before your website build begins.
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