The Red Carpet Promise™
Every Customer. Every Company. Every Time.
One standard of service across every Red Carpet Company, backed by Royal Marketing's own guarantees.
A Red Carpet Company
Our promise to every customer
We believe every customer deserves exceptional service, honest communication, respect for their business and a professional experience from beginning to end. If we fall short of our service standards, we'll listen, take responsibility and work to make it right.
Respect
We treat every customer, team member and business with respect.
Communication
We explain the work clearly and keep you informed start to finish.
Integrity
Honest recommendations, transparent pricing and clear explanations.
Property Care
We protect your business, brand and data as carefully as our own.
Make-It-Right
When we fall short, we take it seriously and work to make it right.
Backed by
Royal Marketing Guarantees
On top of the Red Carpet Promise, every Royal Marketing client gets four guarantees specific to our work.
Money-Back Guarantee
Love it or get your money back
See detailsYou Own Everything
Your assets, always
See detailsNo Long-Term Contract
Month to month
See detailsOn-Time Launch
Your launch date, guaranteed
See detailsRoyal Marketing guarantees are provided by Royal Marketing. Read our full Terms & Conditions.
Questions & answers
Red Carpet Promise FAQ
What is the Red Carpet Promise?
The Red Carpet Promise is the customer service standard shared by every Red Carpet Company: Every Customer. Every Company. Every Time. It covers five commitments: respect, communication, integrity, property care and making things right.
Is the Red Carpet Promise a guarantee?
The Red Carpet Promise is a commitment to how Royal Marketing works, not a warranty. It is backed by four written Royal Marketing guarantees: Money-Back, You Own Everything, No Long-Term Contract and On-Time Launch.
Which guarantees does Royal Marketing offer?
Royal Marketing offers four guarantees: a 30-day money-back guarantee on your first month and website design, full ownership of your website and accounts, month-to-month service with no long-term contract, and an on-time website launch guarantee with credits or a full refund if late.
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