Clear terms. No surprises.

These Terms & Conditions apply to all services provided by Royal Marketing ("Royal Marketing," "we," "us"), a Red Carpet Company. By signing a proposal, service agreement or project agreement, or by paying an invoice, you ("Client," "you") agree to these terms. If your signed agreement says something different, your signed agreement controls.

We provide lead generation, digital marketing, search engine optimization and marketing (SEO/SEM), content creation and website development. The specific services, deliverables and timelines for your business are described in your proposal or agreement.

• Provide accurate information, content, logos, photos and approvals in a reasonable time.
• Give us the account access we need, such as your website, Google Business Profile and ad accounts.
• Make sure the content you provide doesn't infringe anyone else's rights and complies with laws that apply to your industry.
• Review and approve ads, content and website pages before they go live when we ask you to.

• Monthly services are billed in advance at the start of each month.
• Website and one-time projects are billed as described in your project agreement, usually a deposit to start and the balance before launch.
• Invoices are due upon receipt unless your agreement says otherwise.
• If an invoice is more than 15 days past due, we may pause services until the account is current.
• Prices are listed on our Pricing page or in your proposal and may change with 30 days' written notice.

Advertising budgets are paid directly to the ad platforms (such as Google and Meta) using your payment method, or reimbursed to us at cost if agreed in writing. Ad spend is separate from our management fees and is not refundable by Royal Marketing.

Refunds are available only as described in our guarantees:

• Royal Satisfaction Money-Back Guarantee: 100% of your first month's management fee within 30 days, or your full website deposit before development begins.
• On-Time Launch Guarantee: credits for late launches and a full refund of website payments if we're more than 30 days late.
• No Long-Term Contract Guarantee: refunds of unused prepaid months after your notice period.
• You Own Everything Guarantee: a refund of your most recent monthly fee if we miss your handoff deadline.

Approved refunds are paid to your original payment method within 10 business days. Refunds never exceed the amount you paid to Royal Marketing for the service involved. Except as stated in these guarantees, payments are non-refundable.

Monthly services may be cancelled at any time with 30 days' written notice. One-time projects may be cancelled in writing; you pay for work completed up to the cancellation date, and deposits are refundable only as described in our guarantees. We may end services with 30 days' written notice, or immediately if invoices are unpaid or these terms are seriously breached.

Once paid for, you own your website, the content we create specifically for you, your domains and your accounts, as described in the You Own Everything Guarantee. Royal Marketing keeps ownership of its own tools, templates, processes and know-how. Third-party materials stay subject to their own licenses. We may show your project in our portfolio unless you ask us not to in writing.

Our work relies on platforms we don't control, such as Google, Meta, hosting companies and software providers. We're not responsible for their outages, policy changes, account suspensions or algorithm changes, though we'll always work to resolve issues quickly.

Marketing results depend on many factors outside our control, including competition, your market, your pricing and platform changes. We don't guarantee specific rankings, traffic, leads, sales or revenue. Our guarantees cover our service, timelines and your ownership, not business outcomes.

We keep your business information, customer data and login details confidential and use them only to provide our services. We'll never sell your data.

To the extent allowed by law, Royal Marketing's total liability for any claim related to our services is limited to the fees you paid to Royal Marketing in the three months before the claim. We're not liable for indirect or consequential damages, such as lost profits or lost data.

You agree to protect Royal Marketing from claims arising from content, products or information you provide, or from your violation of law or of someone else's rights.

These terms are governed by the laws of the State of [YOUR STATE]. If a dispute arises, we'll first try to resolve it informally by talking with you. If that doesn't work, disputes will be handled in the courts of [YOUR COUNTY], [YOUR STATE].

The Red Carpet Promise describes the service standards every Red Carpet Company holds itself to. It is a commitment to how we work, not a warranty. Royal Marketing's guarantees are provided by Royal Marketing only, not by The Red Carpet Company or any other affiliated company.

We may update these terms from time to time. Changes apply to work that starts after the update date shown on this page.

Questions about these terms? Email info@royalmarketingpros.com or call (850) 586-1411.